Returns & Exchanges
At Cafely, we want you to be completely satisfied with your premium coffee and tea selection. If your order doesn't meet your expectations, we offer a 30-day window for returns on all non-perishable hardware and unopened consumable goods.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that coffee bags remain sealed and hardware is protected to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing